REFUND POLICY

Effective Date: January 1, 2026

This Refund Policy governs all IT consulting and advisory services provided by Buitex Sphere Solutions ("Company", "we", "our", or "us"). By purchasing, scheduling, or otherwise engaging our services, the client ("Client", "you", or "your") acknowledges and agrees to the terms set forth in this Refund Policy.

1. Nature of Services

Buitex Sphere Solutions provides professional IT consulting and software advisory services, including but not limited to:

  • IT strategy consulting

  • Software architecture consulting

  • Technology stack evaluation

  • System design advisory

  • Technical due diligence

  • Scalability and performance consulting

  • Technical risk assessments

  • Digital transformation advisory

  • Technology planning and roadmap consulting

All services provided by the Company are advisory and intellectual in nature. The Company does not provide software development, implementation, managed IT services, infrastructure management, or engineering execution unless expressly agreed otherwise in writing.

2. Acknowledgement of Consulting Services

The Client understands that consulting services involve the provision of professional analysis, recommendations, guidance, and opinions based on information available at the time of engagement.

The value of consulting services is derived from the expertise, knowledge, time, research, preparation, and professional judgment of the Company. As a result, consulting services are generally considered delivered once consultation time has been reserved, preparation has commenced, or recommendations have been provided.

3. General Refund Policy

Because consulting services are customized and time-based, all sales are generally considered final once services have begun.

Refunds are not automatically granted and will be evaluated on a case-by-case basis according to the terms of this policy.

4. Services Generally Considered Non-Refundable

The following services are typically non-refundable once work has commenced:

  • Completed consulting sessions

  • Scheduled consultation calls that have taken place

  • Technical reviews and assessments

  • Architecture evaluations

  • Technology recommendations

  • Written reports and advisory documents

  • Strategic planning sessions

  • System design consultations

  • Research and analysis performed on behalf of the Client

  • Any custom consulting deliverables

Once Company resources have been allocated and professional work has started, fees associated with such services are generally earned and non-refundable.

5. Refund Eligibility

Refund requests may be considered under the following circumstances.

5.1 Duplicate Payments

If a Client accidentally submits multiple payments for the same service or invoice, the duplicate payment may be refunded following verification.

5.2 Service Not Yet Started

If no consultation has occurred, no preparation has been performed, and no Company resources have been allocated, the Client may request a refund within seven (7) calendar days of payment.

5.3 Company Inability to Provide Services

If the Company determines that it is unable to provide the agreed consulting services due to operational, scheduling, or business limitations, a full or partial refund may be issued.

5.4 Billing Errors

Refunds may be considered when a documented billing or payment processing error has occurred.

6. Partial Refunds

In certain situations, the Company may determine that a partial refund is appropriate.

Partial refunds may be calculated based on:

  • Time already spent preparing for engagement

  • Research and analysis completed

  • Consultation hours delivered

  • Administrative expenses incurred

  • Resources allocated to the project

  • Deliverables already provided

The Company reserves the right to retain payment for all completed work and services already rendered.

7. Scheduled Consultations and No-Shows

Clients are responsible for attending scheduled consultations.

Refunds will generally not be issued if:

  • The Client fails to attend a scheduled session

  • The Client is unavailable at the agreed time

  • The Client repeatedly requests last-minute rescheduling

  • The Client fails to provide required information needed for the consultation

If a Client is more than fifteen (15) minutes late to a scheduled meeting without prior notice, the session may be considered forfeited at the Company's discretion.

8. Rescheduling Policy

Clients may request to reschedule a consultation with reasonable advance notice.

The Company will make reasonable efforts to accommodate scheduling changes. However, repeated cancellations, excessive rescheduling requests, or failure to attend multiple scheduled sessions may result in forfeiture of fees already paid.

9. Change of Mind

Refunds will not be issued due to:

  • Change of business priorities

  • Change of project direction

  • Internal organizational changes

  • Budget limitations

  • Loss of interest in the project

  • Decision not to proceed with implementation

  • Dissatisfaction with recommendations when services were delivered as described

10. Client Responsibilities

The effectiveness of consulting services depends in part on the accuracy and completeness of information provided by the Client.

The Company shall not be responsible for outcomes affected by:

  • Incomplete information

  • Incorrect information

  • Failure to disclose relevant technical details

  • Failure to follow recommendations

  • Delayed communication

Such circumstances do not constitute grounds for a refund.

11. Chargebacks and Payment Disputes

Clients agree to contact the Company before initiating any chargeback, payment dispute, or payment reversal.

The Company reserves the right to provide relevant supporting documentation to payment processors, banks, financial institutions, and dispute resolution entities, including:

  • Invoices

  • Consultation records

  • Communication history

  • Scheduling records

  • Written recommendations

  • Project notes

  • Service agreements

Fraudulent or unjustified chargebacks may result in:

  • Immediate termination of services

  • Refusal of future engagements

  • Collection efforts where permitted by law

  • Legal action where appropriate

12. Refund Request Procedure

All refund requests must be submitted in writing to:

Email: BuitexSphereSolutions@proton.me

The request should include:

  • Client name

  • Date of payment

  • Amount paid

  • Invoice or transaction reference

  • Detailed explanation of the request

The Company may request additional information before making a determination.

13. Review Period

Refund requests are typically reviewed within ten (10) to thirty (30) business days.

The review period may be extended if additional documentation or investigation is required.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Buitex Sphere Solutions shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Business interruption

  • Loss of opportunity

  • Data loss

  • Strategic or operational decisions made by the Client

The Company's total liability arising from any service shall not exceed the amount paid by the Client for the specific service giving rise to the claim.

15. Final Determination

All refund decisions are made solely by Buitex Sphere Solutions after review of the relevant facts, documentation, and circumstances.

The Company's determination regarding refund eligibility shall be final.

Contact Information

Email: BuitexSphereSolutions@proton.me
Company details: 11881 PLOWMAN RD GORDO AL 35466-9419
CEO: ARIELLA MARIE MURO
Phone: +15852826976